Privacy Policy | The Regent Brasserie

PRIVACY NOTICE

Last updated: 07 August 2025

This Privacy Notice explains how The Brasserie Ltd (“The Brasserie “, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our services (the Services):

Visiting https://regentbrasserie.co.uk/ or any site that links to this notice
Using The Regent Brasserie (dine‑in, takeaway, delivery). Online orders are handled via GloriaFood (an Oracle service) on our website or GloriaFood
Engaging with us in other ways (phone, email, social media, promotions, or events)

We are the data controller for this processing. Questions? Email contact@regentbrasserie.co.uk.

SUMMARY OF KEY POINTS

What data do we collect? Contact details, order/reservation details, addresses, preferences. We also collect technical/usage data when you use our Website or Ordering Platform. See 1. What information do we collect?
Sensitive data? We may process allergy/dietary information to prepare food safely (with your consent). We do not seek other sensitive data (e.g., religion). See 1.
Third‑party data? We don’t buy personal data from third parties. We do receive limited information from providers who help run our Services (e.g., analytics, payments). See 1 and 4.
How do we use data? To run our Services, take/fulfil orders, manage bookings, take payments, support you, improve our Website/app, keep things secure, meet legal duties, and—if you agree—send marketing or show ads. See 2.
Sharing? We share data with trusted providers (e.g., GloriaFood/Oracle, Stripe/PayPal/Apple Pay/Google Pay, SiteGround, Termly, Google, Microsoft, Meta, DA Accountants Ltd). We may share for legal reasons or business transfers. See 4.
Security? We use appropriate technical and organisational measures, but no system is 100% secure. See 7.
Your rights? Depending on where you live (UK/EEA/CH), you may have rights to access, correct, delete, restrict, object, and port your data, and withdraw consent. See 9.
How to use your rights? Visit https://regentbrasserie.co.uk/ or contact us atcontact@regentbrasserie.co.uk. See 20.

1. WHAT INFORMATION DO WE COLLECT?

Information you provide

Identity & contact: name, email, phone, addresses (billing/delivery), contact preferences
Orders & bookings: items ordered, collection/delivery details, reservation details, special instructions
Payment info: we collect what’s needed to start a payment (e.g., amount, status). Card details are processed by payment providers (see 3 & 11)
Allergies/dietary notes (sensitive data): only if you tell us, to prepare food safely (we rely on your consent)
Feedback & marketing: reviews/testimonials, survey responses, loyalty participation, marketing preferences
Payment data handlers: Stripe and GloriaFood (Oracle) process payment details. See their privacy notices: https://stripe.com/gb/privacy and https://www.oracle.com/legal/privacy/oracle-restaurants-estore-privacy-policy/. We do not store full card numbers or CVVs on our systems.

Information collected automatically

When you visit our Website or Ordering Platform, we automatically collect:

Log/usage data: IP address, pages viewed, actions taken, time/date, error logs
Device data: device/browser type, OS, app version, ISP/mobile carrier, system configuration
Location data: approximate location from IP, or precise if you allow it on your device

We use cookies and similar tech. Manage in our Cookie Notice: https://regentbrasserie.co.uk/opt-out-preferences/.

Information from others

We do not buy personal data from data brokers. We may receive limited data from service providers that help operate our Services (e.g., payment confirmations, analytics/ads metrics, hosting logs, consent records) and from social platforms you interact with. See 4.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your data to:

Provide the Services: take and manage orders/deliveries/collections; manage reservations and seating; provide customer support; operate the Website/app
Payments & fraud prevention: process payments and refunds; monitor for abuse or suspicious activity
Communicate with you: order updates, operational/service messages, policy or service changes, temporary closures/menu changes/downtime
Marketing (with consent or as permitted): send offers and promotions; request feedback/reviews; run loyalty or discount programmes; manage preferences
Advertising (with consent): deliver targeted ads and measure performance (e.g., Google Ads/Microsoft Clarity/Facebook/Instagram)
Improve & secure: understand usage, fix bugs, test features, enhance performance, and enforce terms
Personalise experience: remember preferences and past orders to make ordering easier
Legal & record‑keeping: keep tax/accounting records; comply with law; handle disputes; maintain internal records
Vital interests: act to prevent harm or protect safety where necessary

3. WHAT LEGAL BASES DO WE RELY ON?

Under the UK GDPR/EU GDPR we process your data when one of these applies:

Consent: e.g., non‑essential cookies/ads, marketing, allergy notes. You can withdraw consent at any time.
Contract: to provide the Services you request (orders, deliveries, reservations, support), and take steps before entering a contract.
Legitimate interests: to run and improve our business (e.g., basic analytics, security, fraud prevention, service messages, organising staffing/seating, advertising to existing customers, understanding usage to improve experience), where these interests do not override your rights.
Legal obligations: e.g., tax/accounting, responding to lawful requests, exercising or defending legal claims.
Vital interests: to protect life or prevent serious harm.

4. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?

We share data with trusted vendors/service providers under contracts that limit use to our instructions and require safeguards. These include:

Online ordering & fulfilment: GloriaFood (Oracle)
Payments: Stripe, PayPal, Apple Pay, Google Pay
Website hosting & infrastructure: SiteGround (hosting), Termly/Complianz (consent/cookie & policy tools)
Analytics, ads & tag management: Google Analytics (incl. Advertising Features/Remarketing), Google Ads, Google Tag Manager (GTM4WP), Microsoft Clarity, Facebook/Meta Analytics & Ads, Facebook Ads conversion tracking, Google Display Network Impressions Reporting, Google Analytics Demographics & Interests Reporting, Google Ads Remarketing, Google Analytics Remarketing
Backups & security: Google Drive Backup
Marketing/SEO & reviews: Rank Math SEO, Widgets for Google Reviews, Widgets for Reviews & Recommendations (Facebook)
Email delivery & notifications: WP Mail SMTP, Manage Notification E‑mails
Site administration & code: Admin and Site Enhancements (ASE), WPCode Lite
Professional advisers (accounting & tax): DA Accountants Ltd — Spiersbridge Business Park, 1 Spiersbridge Way, Thornliebank, Glasgow G46 8NG, UK — https://www.daaccountants.co.uk/

We may also share data for business transfers (e.g., sale/merger) and with business partners to offer joint promotions. Some providers may process data outside the UK/EEA; when they do, we use appropriate safeguards (e.g., UK/EU Standard Contractual Clauses or equivalents).

We do not sell your personal information.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies and similar technologies for security, preferences, basic site functions, analytics, and (with consent) advertising and abandoned‑cart reminders. Manage your choices in our Cookie Notice: https://regentbrasserie.co.uk/opt-out-preferences/.

Google Analytics. We may use Google Analytics and its Advertising Features (Remarketing, Demographics & Interests, Display Network Impressions). Opt out via: https://tools.google.com/dlpage/gaoptout, your Ads Settings, http://optout.networkadvertising.org/, and http://www.networkadvertising.org/mobile-choice. See Google’s Privacy & Terms for more info.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your data only as long as needed for the purposes in this Notice or as required by law.

Most customer/service data: up to 2 years after your last interaction or as required to provide the service
Order, billing & accounting records: up to 6 years to meet UK tax/accounting obligations
Where deletion isn’t immediately possible (e.g., backups), we will securely store and isolate data until deletion.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use appropriate technical and organisational measures to protect your data. Still, no method of transmission or storage is 100% secure. Use the Services in a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. We do not knowingly collect or market to children under 18 and do not knowingly sell such data. If you believe a child has given us data, contact contact@regentbrasserie.co.uk and we will delete it.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location (e.g., EEA/UK/Switzerland), you may have rights to access, correct, delete, restrict or object to processing, portability, and not be subject to decisions based solely on automated processing. You can also withdraw consent at any time (this won’t affect prior lawful processing). We will respond as required by law.

To exercise rights, contact contact@regentbrasserie.co.uk or see 20 below. You can also complain to your local data protection authority (e.g., the UK ICO).

10. CONTROLS FOR DO‑NOT‑TRACK (DNT)

Most browsers/apps include a DNT setting. There is no agreed standard today, so we do not respond to DNT signals. If a standard emerges that we must follow, we will update this Notice.

11. USE OF THIRD‑PARTY PLATFORMS FOR ORDERS AND PAYMENTS

We use GloriaFood (Oracle) to collect orders and process payments through integrated providers (e.g., Stripe, PayPal, Apple Pay, Google Pay). They collect and process your payment information. We do not store full card details. See https://www.oracle.com/legal/privacy/oracle-restaurants-estore-privacy-policy/ and https://stripe.com/gb/privacy for details.

12. ALLERGY AND DIETARY INFORMATION

You may provide allergy or dietary information so we can prepare food safely. We use this only for that purpose, relying on your explicit consent. Please always tell staff about allergies when ordering.

13. MOBILE APP DATA COLLECTION

If you use a mobile app provided through GloriaFood, the app may collect technical/usage data (device type, app version, order history) to operate and improve the service, as described in GloriaFood’s privacy policy. We do not use app telemetry for our own tracking beyond providing the service.

14. PROMOTIONS AND LOYALTY OFFERS

If you join promotions or loyalty programmes, we process your contact details and order history to run them. Participation is voluntary and you can opt out at any time.

15. SOCIAL MEDIA INTERACTIONS

If you interact with us on platforms like Facebook, Instagram, TikTok, TripAdvisor, your use is governed by those platforms’ privacy policies. Content you post there may be public.

16. GLORIAFOOD WEBSITE TRAFFIC ANALYTICS

The embedded GloriaFood ordering system may collect website traffic/usage data (e.g., device, IP, browser, interactions) to improve performance and usability, as governed by GloriaFood’s privacy policy.

17. USE OF WORDPRESS AND THIRD‑PARTY PLUGINS

Our Website runs on WordPress and uses third‑party plugins, some of which may process personal data (directly or via cookies/integrations). Categories and examples include:

Website design & functionality — Elementor, Elementor Pro, Folders, Menu – Ordering – Reservations (GloriaFood)
Performance & optimisation — WP Rocket, OMGF (local Google Fonts)
Privacy & compliance — Complianz Privacy Suite (GDPR/CCPA) (cookie consent, legal docs)
Marketing & SEO — Rank Math SEO, Widgets for Google Reviews, Widgets for Reviews & Recommendations (Facebook)
Analytics & tracking — Microsoft Clarity, GTM4WP (Google Tag Manager for WordPress), Google Analytics, Facebook Analytics, Facebook Ads conversion tracking
Communication & notifications — WP Mail SMTP, Manage Notification E‑mails
Site administration & code — Admin and Site Enhancements (ASE), WPCode Lite

Manage related cookies in our Cookie Notice: https://regentbrasserie.co.uk/opt-out-preferences/. For plugin‑specific details, contact contact@regentbrasserie.co.uk.

18. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We will update this Notice as needed to stay compliant. The “Last updated” date shows the latest version. If changes are material, we will take reasonable steps to let you know.

19. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

The Brasserie Ltd
Email: contact@regentbrasserie.co.uk
Address: 93-99 Cowgate, Kirkintolloch, G66 1JD, United Kingdom

Accounting partner (data recipient for tax/accounting):

DA Accountants Ltd — Spiersbridge Business Park, 1 Spiersbridge Way, Thornliebank, Glasgow G46 8NG, United Kingdom — https://www.daaccountants.co.uk/

20. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on local law, you may request access to the personal data we hold, ask us to correct inaccuracies, delete it, restrict or object to its use, or request a copy in a portable format. Some rights may be limited by law (e.g., we must keep certain records for tax).

How to exercise your rights:

Visit https://regentbrasserie.co.uk/
Email contact@regentbrasserie.co.uk
For marketing opt‑outs: use the unsubscribe link in emails, reply STOP/UNSUBSCRIBE to SMS, use our contact form, email contact@regentbrasserie.co.uk, adjust account settings (if available)

We will consider and act on your request in line with applicable data protection laws.